Terms And Conditions
Business to consumer – Online terms and conditions between a business and a consumer for the sale of goods
At Love Restored your customer satisfaction is of our upmost importance. If you wish to make any suggestions or comments please email us directly at firstname.lastname@example.org and we would be happy to hear from you.
Should you have any order enquiries, please call or email us direct at:
Phone: 01592 882532
MAKING A PURCHASE
Our web store is available in the UK only and we have endeavoured to make your purchase journey as easy and simple as possible. Just browse our range of products under our “Shop” tab and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payments. We accept Visa, Visa Delta, Electron Mastercard and Eurocard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, or email.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
SHIPPING AND HANDLING
At present, we only ship orders direct to the United Kingdom mainland, which is parts of Scotland (excluding Highlands and Islands), England and Wales. Deliveries will be made by post/carrier service instructed by us to the address stipulated in your order. You must ensure that someone is present to accept delivery. Should you wish to seek delivery out with this area (but still considered to be part of the UK) there will be an additional surcharge to the delivery item price already stated. Those postcode areas that are subject to surcharges are noted below:
The Highlands and Islands of Scotland – postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17- 26, PH30-44, PH49-50, ZE.
Northern Ireland, Isle of Man, Isles of Scilly - postcodes BT1 – BT99, IM1 – IM9, IM99 and TR21, 22, 23, 24, 25.
The surcharge cost will be shown upon selection of the shipping options within our basket checkout page. Please ensure that you choose the correct postage for your postcode. If you haven't done this we will contact you directly to ask if you wish to pay the further charge or if you want the delivery option cancelled with a refund of any monies paid.
We will aim to despatch any orders received before 1.00pm. Deliveries are made during normal working hours of business on Monday – Friday, if an order is made on Friday or over the weekend, it will be picked and packed for collection on Monday for delivery on Tuesday. Should you wish to receive a package on Saturday or Sunday, there will be an additional surcharge to the existing delivery cost price. We are happy to arrange this for you, but please call us first to confirm delivery costs in this circumstance. We cannot guarantee next day delivery and cannot be held responsible for any delays incurred once the parcel has left our premises.
If we are unable to deliver your order after our instructed post/carrier service has attempted through their own procedures, we will notify you to try to arrange an alternative date for delivery, convenient to you. If we have been unable to contact you after 28 days from the first time we attempted delivery, we will cancel your order and return money paid for the goods. We will retain any charge we made for delivery.
We will ship to the address supplied by you in the shipping address part of the order. If this address is incorrect we will not be held responsible for any loss of goods or compensation thereafter regarding goods or shipping costs.
To return an item for a refund, the item must be returned to us within 14 days from the date that you received the order. We must however be notified initially within 5 working days that there is an issue and this can be done by calling 01592 882532 or emailing email@example.com We will need an indication of your order and order number along with the reason for returning the goods. The items must be returned in the same condition as when they left us, and buyers are responsible for the cost of returning the item(s). We’ll refund once we’ve received and processed the safely returned item.
Customers must also return the goods in a saleable condition, either with the same packaging as when it was received, or with equivalent packaging. Unfortunately we cannot refund items that have been opened, used or damaged while in transit due to improper packaging.
If after making a purchase you wish to cancel your order, you will receive a full refund immediately as long as the order has not be dispatched. If your order has been dispatched but not reached its destination, you will receive your refund once your order has been returned to us.
Love Restored do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.